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Monday, October 7 • 11:00am - 12:00pm
Using VISUAL to Enhance Customer Satisfaction

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What impacts your customer satisfaction?  It is likely one or more of your Delivery, Price, and Leadtime!  If you know there is room for improvement in your customer satisfaction levels, attend this session to see how you can use VISUAL to make improvements in these areas.  We will review how to use VISUAL’s finite scheduling tools to improve your on time delivery; how to optimize variables in VISUAL that impact your leadtime; and the factors that go into your VISUAL product costs and how you can analyze these.

avatar for Katie Farrand

Katie Farrand

Manager of Operational Excellence, Synergy Resources
Katie Farrand is the Manager for Operational Excellence for Synergy Resources. With more than 20 years of experience in manufacturing in the areas of Quality, Continuous Improvement, and Product Management, Katie is responsible for working with customers to improve their business... Read More →
avatar for Darryl Walker

Darryl Walker

Continuous Improvement Specialist, Synergy Resources

Monday October 7, 2019 11:00am - 12:00pm EDT
Grand Caribbean 08